Return policy

We hope you love the jewelry! But if the item does not live up to your expectation, Golston provides a 30-day return window starting from the day the package is delivered.

Preparing your return:

1. Please contact our customer service at service@golstonjewelry.com and indicate the reason for your return. Our customer service will reply you with instructions and give you the address for return. If a quality issue is involved, please provide the order number and attach a clear photo that displays the problem in the email. (Required)

2. Include all original documents in the package and provide us with the tracking number and receipt. Items returned must be unworn, in the original packaging and with all tags still attached (if any). Any promotional gifts must also be included along with your returned items.

3. After receiving your returned package, our quality assurance team will process and inspect the item. Our team will contact you if any further details are needed.

4. Once the inspection is finished, we will send you a confirmation notice via E-mail within 1-3 business days. We'll credit your original payment method within 1-30 business days of receiving your return. A reminder that, due to potential delay in PayPal system or banking, it may take several days for the refund to post to your account after processing, which is beyond our control and we apologize for the inconvenience.

Exchange Policy:

If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.

Order Cancellation:

Generally, full refund can be offered for orders canceled before shipment. For personalized/engraved /special order items, any cancellations after 12 hrs will incur a corresponding material and processing fee and a 30% restocking fee.

Exclusions:

We accept returns for most of our products with the exception of the situations below.

- Any request for return that exceeds the 30-day return window will not be entertained.

- Any item purchased at Golston Jewelry at a discount of 50% off or more, or labeled as Final Sale, will not be eligible for return.

- Personalized, engraved or special item will not be eligible for return.

 

Return or exchange eligible for full refund:

1. The item is damaged during transportation, or has quality issue.

2. Customized product with incorrect engraving.

For circumstances above, please notify us. Click Here and we will give a prompt processing within 3 business days.

Important Notice:

1. Please do not return the item to the sender's address on the original package. This is not the address for returned item. You can only send it to the address we provide via email.

2. Please do not include additional Golston products or any other products outside the items listed in your return receipt. We will not be responsible for sending back those products to you, as well as any unexpected loss thus caused.

3. Typically, returned items must be sent back in the intact original packaging. There will be a $5 charge on returned items either without original packaging or with a damaged one.

4. For items without quality issue, Golston will not cover the shipping of return or exchange.