Return Policy

What is your return policy?

We hope you love Golston jewelry! But if the item does not live up to your expectation, Golston provides a 30-day return window starting from the day the package is delivered.

How do I make a return?

1. Contact Us: Send us an email via support@golstonjewelry.com with your order details and reason for the return. Our customer support team will guide you through the next steps.
2. Prompt Support: Our team will respond within 24 business hours to assist you with your return.
3. Return Process: We'll process the Return for you and send the item back to our warehouse. If it’s not a quality issue, the return shipping cost will be covered by the customer. Please do not return the item to the sender's address on the original package. This is not the address for returned item. You can only send it to the address we provide via email.

Heads up!

  1. All returned items must be in perfect, resalable condition. If the item is worn, altered, washed, or damaged, we reserve the right to refuse a refund.
  2. Some items are Final Sale and cannot be returned or exchanged. Final Sale items are clearly marked on product pages, in your cart, at checkout, and in your order confirmation email.
  3. Personalized, engraved or special item will not be eligible for return.

 

When will I receive my refund?

Once the inspection is finished, we will send you a confirmation notice via E-mail within 1-3 business days. We'll credit your original payment method within 1-30 business days of receiving your return. A reminder that, due to potential delay in PayPal system or banking, it may take several days for the refund to post to your account after processing, which is beyond our control and we apologize for the inconvenience.

Can I exchange it for a different size?

If you’d like to exchange your item for a different size, please reach out to our customer service team at support@golstonjewelry.com, and we’ll be happy to assist you.

I received a damaged, defective or incorrect item. What do I do?

If you've received an order containing a damaged, defective, or incorrect item, please contact our support team as soon as possible with your order number and a photo of the issue — we'll make it right. 

What is your cancellation policy?

Orders can usually be canceled if they haven’t been processed by our fulfillment team. However, since our system is fully automated, the cancellation window is very short.

If your order has already been shipped, you’ll need to go through our return process once you receive it.

For personalized/engraved /special order items, any cancellations after 12 hrs will incur a corresponding material and processing fee and a 30% restocking fee.

Can I add items to an existing order?

Unfortunately, our system doesn't support order edits. To make changes, you must contact support team via support@golstonjewelry.com to cancel the existing order if possible and then place a new order.